Privacy Policy – Forum Medical Clinic

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At Forum Medical Clinic, we value and respect your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal data in compliance with the Personal Data Protection Act 2012 (PDPA) of Singapore.

1. Collection of Personal Data

We may collect personal data from you when you:

  • Register as a patient or make an appointment,
  • Provide medical history, test results, or other clinical information,
  • Make payment for our services,
  • Communicate with us through phone, email, or online forms, or
  • Participate in any clinic programmes, events, or promotions.

Examples of personal data include your name, NRIC/passport number, contact details, date of birth, medical history, diagnostic reports, billing information, and insurance details.

2. Use of Personal Data

Your personal data may be used for the following purposes:

  • To provide medical consultation, treatment, and follow-up care,
  • To arrange laboratory tests, imaging, prescriptions, and referrals,
  • To process claims with insurers, third-party administrators, or government health schemes,
  • To contact you regarding appointments, test results, or medical updates,
  • To comply with legal, regulatory, and Ministry of Health requirements,
  • To improve our clinic services through internal audits, training, or research, and
  • For other purposes reasonably related to the above.

3. Disclosure of Personal Data

We may disclose your personal data, where appropriate, to:

  • External laboratories, imaging centres, and pharmacies,
  • Other healthcare providers involved in your care,
  • Insurance companies, third-party administrators, and regulators,
  • IT or service providers supporting our clinic operations (with confidentiality safeguards).

4. Protection of Personal Data

We implement appropriate technical, administrative, and physical safeguards to protect your personal data from unauthorised access, use, or disclosure.

5. Retention of Personal Data

Your personal data will be retained as long as necessary to fulfil the purposes for which it was collected, or as required by law.

6. Marketing Communications

With your consent, we may use your contact information to send you updates on health talks, wellness programmes, and clinic services. You may opt out of receiving such messages at any time.

7. Your Rights

Under the PDPA, you have the right to:

  • Request access to your personal data,
  • Request correction of your personal data, and
  • Withdraw consent for the use of your personal data (subject to legal/operational limits).

To exercise these rights, please contact our Data Protection Officer (DPO).

8. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal data, please contact:

Data Protection Officer (DPO)
Dr Loo Hui Voon , info@forumclinicsg.com

9. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The latest version will always be available on this page.

Last updated: 7 September 2025

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